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TERMS AND CONDITIONS

Commissions

I am happy to discuss any commissions with a client, size, colours etc., and will keep in contact with the client through each stage of the artwork, including showing photographs at regular intervals. I trust that my passion for art shows through in my artwork and by working together, you will love the end product.

Please note that I do not work on more than one commission at a time.

I understand the difficulty faced when buying artwork online, and am happy to email a range of photographs showing different angles of any painting(s) you are interested in, before purchasing.  You are also covered by a 14 day 'cooling off' period, details of which are listed below. 


Payment

Bank Transfer: Payment may be made by bank transfer, once your order has been received you will be given instructions as to how to make the bank transfer.

Cheque: Cheques should be in Pounds Sterling GBP and made payable to Mrs S J Harvey. I will notify you once the cheque has cleared and your artwork(s) will be posted.

 

Delivery

All artwork is extremely well packaged and will be sent via Royal Mail 1st class recorded delivery.  I will post within 3 days of payment received and cleared (although usually it will be the next day). 

To lessen the risk of damage, I will only post a maximum of 2 or 3 canvasses in one parcel (size dependent).

 

Free UK post.

Overseas deliveries will be longer, but please do not hesitate to contact me regarding pricing for this.

Cancellation/Faulty Goods/Refunds

UK customers have the right to cancel their purchase within 14 days of receipt, and this must be in writing within that time period.  Goods must also be returned in the original condition and shipped at your cost.  Please ensure that artwork is securely packaged.  Once goods have been received and checked they are in the same condition they were posted in, I will issue the full refund of the artwork via bank transfer or cheque (whichever is best for you). On the rare occasion a damage happens in transit, the same procedure regarding shipping back to me, should follow.

Data Protection

I do not keep any records/names/addresses on file. Once I have posted your artwork, all details will be deleted.

Copyright

All artwork is an authentic one-off original, created by myself, Susan Harvey.  The artist retains the copyright. Any artwork must not be reproduced by any process whatsoever, without my written permission.

 

NOTES

 

*A signed Certificate of Authenticity is provided.

*All canvasses/paper are acid free, primed and finished with a protective seal.

 

*In keeping with the artwork, canvasses are usually continued around the edges so no need to frame.

 

*Certain Abstract artwork will be signed on the back, as I leave it to the client to display the work that suits their own ideas. I will however happily sign the front at the client's request.

*Artwork comes complete with fixtures and fittings and will be ready to hang.


*All artwork is very securely wrapped.

*I work with high quality acrylic paint, but will always note when I use oils and/or mixed media.

*Please do not hesitate to contact me with any questions you may have.